Privacy Policy
Effective Date: May 2026
Banksia & Blade (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, store and protect your information when you visit our website, submit an enquiry, make a booking or use our services.
By using this website, you agree to the practices outlined below.
1. Information We Collect
We may collect the following personal information:
Full name
Email address
Phone number
Appointment details and preferences
Information submitted through contact or booking forms
Communication history relating to enquiries or appointments
In some cases, clients may voluntarily provide sensitive information relevant to their appointment, including medical conditions, allergies, medications, pregnancy or skin sensitivities. This information is collected only where necessary to safely provide services.
Clients are only required to provide information relevant to their treatment or appointment.
We may also collect non-personal information such as browser type, device information, IP address and website usage behaviour.
2. How We Collect Information
We collect personal information when you:
Submit an enquiry or booking form
Book or request an appointment
Communicate with us via email or social platforms
Subscribe to marketing communications
Browse our website via cookies and tracking technologies
By using our website, submitting forms or booking services, you consent to the collection and use of information as outlined in this Privacy Policy.
3. Use of Your Information
We may use your information to:
Respond to enquiries and communicate with you
Manage bookings and appointments
Provide tattoo and cosmetic brow services
Send appointment updates and relevant communications
Improve website performance and user experience
Conduct marketing and advertising activities where permitted by law
You may opt out of marketing communications at any time by using the unsubscribe link included in emails or by contacting us directly.
4. Cookies, Analytics & Tracking
Our website uses cookies and third-party analytics tools to improve user experience and understand website performance.
These may include:
Google Analytics
Meta Pixel
Analytics and tracking tools may collect information including:
Pages visited
Time spent on the website
Device and browser type
General location data (non-identifiable)
Website interactions and browsing behaviour
This information is generally collected anonymously and used to:
Improve website content and user experience
Understand how visitors use our website
Measure marketing and advertising performance
You can disable cookies through your browser settings at any time.
5. Advertising & Re-marketing
We may use information collected through tracking tools such as Meta Pixel to:
Show relevant advertisements on Facebook and Instagram
Measure advertising performance
Create custom audiences for marketing purposes
You can manage or opt out of personalised advertising through your Meta account settings and other advertising platform preferences.
6. Booking System & Third-Party Services
We use trusted third-party platforms to manage bookings, scheduling, communications, analytics, marketing and website hosting.
These may include:
Appointment booking systems
Email communication and marketing platforms
Website hosting providers such as Squarespace
Analytics and advertising providers
When you submit information through these systems:
Your information may be securely stored by third-party providers
Providers may process information on our behalf
Their own privacy policies and practices may also apply
We encourage you to review the privacy policies of relevant third-party providers where appropriate.
7. Overseas Data Storage
Some third-party providers we use may store or process information outside Australia.
By using our website or services, you acknowledge that your information may be transferred, stored or processed overseas in accordance with the privacy policies and security practices of those providers.
8. Sharing of Information
We do not sell your personal information.
We may share information only with trusted third-party providers who assist in operating our business, including:
Website hosting providers
Booking system providers
Email marketing platforms
Analytics and advertising platforms
These providers are required to handle information securely and in accordance with applicable privacy obligations.
9. Data Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.
While reasonable efforts are made to protect information submitted online, no method of electronic storage or transmission can be guaranteed as completely secure.
10. Access & Correction
You may request access to, or correction of, your personal information at any time by contacting us directly.
11. Data Retention
We retain information only for as long as necessary to:
Provide our services
Comply with legal obligations
Maintain business and appointment records
12. Children’s Privacy
Our services are intended for individuals aged 18 years and older. We do not knowingly collect information from individuals under 18.
13. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of external websites.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
15. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Banksia & Blade
Melbourne, Victoria, Australia